Crime Victims Helpline

(1) Role of the Crime Victims Helpline
(2) What You Can Expect from the Helpline
(3) How to Contact the Helpline
(4) If we do not meet your expectations

The Crime Victims Helpline is a confidential national helpline run by a team of trained volunteers and staff. We are here to listen. We support everyone who is affected by crime no matter when the crime took place, who committed the crime, or whether or not the crime was reported to the Gardaí. We understand the issues and difficulties that victims of crime have to deal with, and we try to help you so that you do not feel alone.

We are funded by the Department of Justice. The Department funds a wide range of organisations that support victims of crime. We can give you contact details for these organisations.

Further information on victim support services is provided on the Victims Services Information page.

When you contact the helpline:

• we will keep your information confidential
• we can tell you about your rights
• we will give you time and space to talk about your experience of the crime
• we can answer your questions about the criminal justice system
• we will listen with empathy and we won’t judge you
• we can give you information about support services in your local area for victims of crime
• we can tell you about specialist services for victims of particular crimes – such as domestic violence, rape, sexual abuse and murder
• we can help you make contact with Gardaí and other agencies and services
• we can give you information about compensation, if it applies to your case.

When you contact us, you can tell us as much or as little as you like. You don’t even have to give your name if you don’t want to. If you ask us a question that we don’t know the answer to, we’ll find out for you.

You don’t need to have a particular reason to ring us, or a particular question you want to ask. You might just want to talk, and that’s fine – we are here to listen. And, we will be here for you if ever you want to contact us again.

Freephone: 116 006

See website at www.crimevictimshelpline.ie for operating hours

Email: [email protected]

Text: 085 133 7711

Website: www.crimevictimshelpline.ie

If we do not meet your expectations and you would like to ask questions, make suggestions or make a complaint about our service, you can contact us at the details below.

Address: Executive Director, Crime Victims Helpline, 6-7 Hanover Street East, Dublin 2, D02 W320

Tel: 01 408 6118

Email: [email protected]

Website: www.crimevictimshelpline.ie